NEED TO RETURN
SOMETHING?

IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE MAKE SURE TO:

In general:
  • return your item in the original packaging
  • submit your return within 30 days (45 days for Silver & 60 days for Gold Loyalty Club Members) after receiving your package
  • only return the wrong/faulty item, if our customer care team asks you to
  • treat the activewear with care when trying it on
  • wear underwear when trying them on
  • not remove any labels or tags

DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!

HOW DO I RETURN AN ITEM?

Having to return something can be annoying – we totally get that. So, to make it as easy as possible for you, simply go to oneractive.com/Returns and get your prepaid shipping label.

REFUND & STORE CREDIT

When registering a return, you can choose either to receive a refund or store credit (Gift Card) as compensation.

Once your return is delivered to our warehouse, please allow 5-7 business days for it to be processed and a further 4-6 business days for your refund/gift card to be issued.

For more info, read our returns policy.

RETURN FEES

:
If you choose to receive a refund, the return costs are .
If you choose to receive a Gift Card, the return is free of charge.

Depending on the return option you choose, the return fees will be deducted from your final refund or store credit (Gift Card).

Show all rates

The return fees are set by our shipping partners and will vary depending on your location.

For some countries, we are able to provide a discounted or free return label, for others, we are unfortunately unable to do so.

Location Compensation Cost
Belgium Store Credit
Refund
FREE
€6.99
Bosnia Store Credit
Refund
€14.99
€14.99
Bulgaria Store Credit
Refund
€9.99
€9.99
Croatia Store Credit
Refund
€9.99
€9.99
Cyprus Store Credit
Refund
€7.99
€7.99
Czech Republic Store Credit
Refund
FREE
€6.99
Denmark Store Credit
Refund
FREE
€6.99
Estonia Store Credit
Refund
€9.99
€9.99
Finland Store Credit
Refund
€4.99
€9.99
France Store Credit
Refund
FREE
€6.99
Gibraltar Store Credit
Refund
€12.99
€12.99
Greece Store Credit
Refund
€4.99
€9.99
Hungary Store Credit
Refund
€4.99
€9.99
Iceland Store Credit
Refund
€9.99
€9.99
Ireland Store Credit
Refund
FREE
€6.99
Italy Store Credit
Refund
€3.99
€7.99
Latvia Store Credit
Refund
€8.99
€8.99
Lithuania Store Credit
Refund
€8.99
€8.99
Luxembourg Store Credit
Refund
FREE
€6.99
Malta Store Credit
Refund
€9.99
€9.99
Monaco Store Credit
Refund
€9.99
€9.99
Netherlands Store Credit
Refund
FREE
€6.99
Norway Store Credit
Refund
€7.99
€14.99
Poland Store Credit
Refund
FREE
€6.99
Portugal Store Credit
Refund
€4.99
€9.99
Romania Store Credit
Refund
€9.99
€9.99
Serbia Store Credit
Refund
€14.99
€14.99
Slovakia Store Credit
Refund
€5.99
€5.99
Slovenia Store Credit
Refund
€5.99
€5.99
Spain Store Credit
Refund
FREE
€6.99
Sweden Store Credit
Refund
€4.99
€9.99
Turkey Store Credit
Refund
€19.99
€19.99
Ukraine Store Credit
Refund
€19.99
€19.99