NEED TO RETURN
SOMETHING?
It's super easy!

IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE MAKE SURE TO:

• return your item in the original packaging
• submit your return within 30 days (45 days for Silver & 60 days for Gold Loyalty Club Members) after receiving your package
• only return the wrong/faulty item, if our customer care team asks you to
• treat the activewear with care when trying it on
• wear underwear when trying them on
• not remove any labels or tags

DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!

HOW DO I RETURN AN ITEM?

Having to return something can be annoying – we totally get that. So, to make it as easy as possible for you, simply go to oneractive.com/Returns and get your prepaid shipping label.
Start your return now

REFUND & STORE CREDIT

When registering a return, you can choose either to receive a refund or store credit (Gift Card) as compensation.

Once your return is delivered to our warehouse, please allow 5-7 business days for it to be processed and a further 4-6 business days for your refund/gift card to be issued.

For more info, read our returns policy.