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NEED TO RETURN
SOMETHING?
It's super easy!
IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE MAKE SURE TO:
In general:
- return your item in the original packaging
- submit your return within 30 days (45 days for Silver & 60 days for Gold Loyalty Club Members) after receiving your package
- only return the wrong/faulty item, if our customer care team asks you to
- treat the activewear with care when trying it on
- wear underwear when trying them on
- not remove any labels or tags
DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!
HOW DO I RETURN AN ITEM?
Having to return something can be annoying – we totally get that. So, to make it as easy as possible for you, simply go to oneractive.com/Returns and get your prepaid shipping label.
REFUND
Once your return is delivered to our warehouse, please allow 5-7 business days for it to be processed and a further 4-6 business days for your refund to be issued to the original payment card.
For more info, read our returns policy.
RETURN FEES
:
If you choose to receive a refund, the return costs are .
If you choose to receive a refund, the return costs are .
The return fees are set by our shipping partners and will vary depending on your location. The return costs will be deducted from your final refund.
For some countries, we are able to provide a free return label, for others, we are unfortunately unable to do so.
| Location | Compensation | Cost |
|---|---|---|
| Belgium | Refund | €6.99 |
| Bosnia | Refund | €14.99 |
| Bulgaria | Refund | €9.99 |
| Croatia | Refund | €9.99 |
| Cyprus | Refund | €7.99 |
| Czech Republic | Refund | €6.99 |
| Denmark | Refund | €6.99 |
| Estonia | Refund | €9.99 |
| Finland | Refund | €9.99 |
| France | Refund | €6.99 |
| Gibraltar | Refund | €12.99 |
| Greece | Refund | €9.99 |
| Hungary | Refund | €9.99 |
| Iceland | Refund | €9.99 |
| Ireland | Refund | €6.99 |
| Italy | Refund | €7.99 |
| Latvia | Refund | €8.99 |
| Lithuania | Refund | €8.99 |
| Luxembourg | Refund | €6.99 |
| Malta | Refund | €9.99 |
| Monaco | Refund | €9.99 |
| Netherlands | Refund | €6.99 |
| Norway | Refund | €14.99 |
| Poland | Refund | €6.99 |
| Portugal | Refund | €9.99 |
| Romania | Refund | €9.99 |
| Serbia | Refund | €14.99 |
| Slovakia | Refund | €5.99 |
| Slovenia | Refund | €5.99 |
| Spain | Refund | €6.99 |
| Sweden | Refund | €9.99 |
| Turkey | Refund | €19.99 |
| Ukraine | Refund | €19.99 |
